Terms and Conditions

Last updated July 1st, 2023

Fares and Tariffs

  • Mentioned fares do not include 13% HST (Harmonized Sales Tax) or driver’s gratuity. Customers or clients are advised to have a prior review and confirm overall “fare and tariff” details with customer care executives, agents, and/or travel coordinators.
  • Multiple address pick-ups and drop-offs or any extra stops are subject to an extra charge depending on the location.
  • A minimum gratuity of 15% will be included in the total cost for all prepaid and third-party bookings. This predetermined gratuity serves as a token of appreciation for the chauffeurs and staff who provide the services.
  • If the customer is settling the payment for their ride directly at the time of the trip, they have the option to show their appreciation to the driver through a cash gratuity. This practice allows passengers to personally express their gratitude for the service received by providing a tip to the driver.

Cancellation Policy

Refund Policy

Other Terms and Conditions

  1. Reservations for pickups scheduled within 24 hours of the pickup time must be arranged via phone call only. Please note that email or booking forms will not ensure confirmation for pickups within this timeframe. Royal Limos cannot be held accountable for any inconvenience caused to passengers if the vehicle does not arrive as a result of bookings made less than 24 hours in advance.
  2. Only trip bookings made with a lead time exceeding 24 hours from the scheduled pickup time will be considered when arranged via email or online reservation forms.
  3. Only “Corporate Tie-Ups/Premium Clients or Associates” can share their requirements through Email, and “Final Reservation (Booking-Done)” will be considered after confirmation is received from Royal Limos.
  4. Whenever a customer/client contacts Royal Limos or makes any booking, they authorize us to connect with them via “Phone call, Email, or SMS” to facilitate their (pre/post) booking/ride” as well as keep them updated about our service(s).
  5. In adherence to our policy, all of our vehicles are designated as non-smoking environments. This applies to both passengers and chauffeurs, who are strictly prohibited from smoking within the confines of the vehicle. This practice is implemented to ensure a clean and comfortable atmosphere for all occupants and to uphold a standard of cleanliness and consideration. By maintaining a non-smoking policy, we prioritize the well-being and preferences of our clients, promoting a pleasant and smoke-free experience during the journey. This commitment aligns with our aim to provide a superior level of service while considering the health and comfort of everyone on board.
  6. Consuming alcoholic beverages in Royal Limos’ vehicles is strictly prohibited.


  7. Passengers are required to inform Royal Limos (in the Reservation Form’s Comments/Details Section) if they have allergies to such things as cigarette smoke, air fresheners etc. or if any passenger has any health issue critical to traveling.


  8. Due to logistical issues, Royal Limos will not be able to accommodate any requests for a “specific chauffeur”.
  9. Fares quoted to the client will include HST (Harmonized Sales Tax).


  10. If the passenger requests the use of the “Highway 407 ETR“, the toll will be charged according to the 407 ETR Fare Calculator.
  11. Waiting time will be charged according to the following schedule:
    a. The first 10 minutes are free.
    b. $ 0.50 per minute for the next 5 minutes.
    c. $ 1.00 per minute thereafter.
    Waiting charges are subject to HST (Harmonized Sales Tax).
  12. The passenger is required to inform the reservation executive or agent at the time of booking that a PET will be traveling in the vehicle. The pet should be in a carrier during the ride; otherwise, a charge of $75.00 will be charged to the client as detailing fees.
  13. In order to avoid any potential fare disagreements, it is the sole responsibility of “customers/clients’ agents” to supply “comprehensive and precise information” during the booking process. This includes details such as the number of passengers, the quantity and dimensions of luggage, and other relevant particulars.
  14. Information that is not disclosed by any means may be justification for additional charges.
  15. Royal Limos encourages customers to plan their schedules thoughtfully and allocate sufficient time to ensure a punctual arrival at their destination. If customers require guidance, Royal Limos’ booking executive can suggest an appropriate pick-up time; however, it remains the sole responsibility of the customer to ensure ample time is allocated for the journey.
  16. Customers may choose various payment options, which can be confirmed with the dispatch agent prior to booking a limousine.
  17. Royal Limos may refuse or deny any booking due to an inaccurate or incomplete location address or any ambiguous location details.
  18. The company, Royal Limos, holds the prerogative to temporarily halt or cancel a booking without the need to provide any justification. This reservation of authority allows Royal Limos the flexibility to take such action based on their own discretion and circumstances, which might arise for various reasons that are not obligated to be disclosed to the parties involved. It’s important for customers to acknowledge and understand this policy, which empowers the company to make decisions regarding bookings in a manner that aligns with their operational requirements and business considerations.
  19. Our commitment to maintaining a respectful and positive environment is of the utmost importance. Consequently, any behavior that is deemed unpleasant, derogatory, or disrespectful will not be accepted under any circumstances. In such instances, our driver has the authority to exercise discretion in evaluating the situation. Should they determine that the behavior is in violation of our standards, they reserve the right to terminate the service immediately. This approach underscores our dedication to creating a safe and comfortable atmosphere for all parties involved, ensuring that all passengers are treated with dignity and courtesy throughout the journey. We value respectful conduct and endeavor to foster an atmosphere of mutual respect and consideration for the benefit of everyone.
  20. Royal Limos cannot assume responsibility for items left in vehicles.
  21. All sales are considered final, and payment is due upon the completion of the service, except in the instance where a pre-payment or recurring payment has been made by credit card/online or corporate account agreement.
A humble note to our customers/clients.

Dear Valued Customer,

We at Royal Limos are committed to providing you with the best possible service and solutions. We understand that no business is perfect and that there is always scope for further improvement, but we promise to try our best to give you the best possible experience.

Please take a moment to also read our privacy policy, cookies policy, refund policy, cancellation policy, acceptable use policy, disclaimer, etc., which outline how we collect, use, and share your personal information, the scope and limitations of our services, and all other relevant things. You can find them all on our website.

If you have any questions or concerns, please don’t hesitate to reach out to us: info@royalimos.com. We’re here to help.

Thank you for choosing Royal Limos!

Best regards,

Team: Royal Limos

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